As consumers, we’re familiar with — if not yet wholly invested in — the term “artificial intelligence,” whether it’s by way of self-driving cars or voice-enabled search like Siri and Amazon’s Alexa.
Business intelligence is providing companies with an overabundance of data, but it’s AI that’s emerging to make this data actionable by giving executives and employees useful insights that are relevant to their specific roles and what they need to accomplish on any given day.
To name just a few of implications of how business will change with AI, today’s workforce will be empowered to take on new approaches with time management, teamwork and collaboration, client service, and business forecasting.
For example, instead of just assessing raw data, artificial intelligence can take into account historical patterns and current context of an employee’s role, the nature of the business within which they work and market dynamics. It can provide a comprehensive framework that has the potential to transform the way people make decisions, how they work, and how companies grow.
We’ll see artificial intelligence enable drastic changes in several areas within the enterprise, including:
1. Priority and focus
Artificial intelligence has the potential to eliminate the inefficiencies of day-to-day work so employees can prioritize their time and focus on what matters. Whether you’re a sales rep or the CEO, most of us only react to our day and to the “data” that hits our inbox.
AI will instead allow us to take a proactive approach to our time by providing prescriptive insights into what we need to get done specific to our role in the company and for different scenarios. For instance, if I’m a sales rep, AI will help me determine the opportunities in my pipeline that have the best chance to close this quarter; as the head of customer success, it will tell me which customers are at risk of not renewing their contract.
2. Organizational collaboration
Many ask if artificial intelligence and machine learning will eliminate jobs and the need to actually speak to people. The fears are mostly overblown, since daily business operations will still require interpersonal interactions. But the parties in these exchanges will become better informed and, subsequently, more valuable, thanks to insights from AI
3. Client service
While it’s fun to think about bots that allow people to order tacos, artificial intelligence in a business context will power a whole new level of client service. Using machine learning, historical patterns of client success can be identified, and, in turn, allow for a prescriptive set of best practices created for processes such as pipeline management, client onboarding, and ongoing delivery of value to customers for continued renewal.
Read the original article: venturebeat.com